Vspa Retreat

Customer Health Information: Coronavirus Update

Unfortunately, after the Prime Minister, Boris Johnson’s, official speech on Friday evening. We have had the Government enforced action of having to close both our spas until further notice.

This is obviously to help in the fight against COVID -19 and prevent further spreading of this relentless illness. As a business we 100% back the Governments decision and understand fully the decision making process. However,  this does not stop us from feeling unbelievable sadness in having to let all of our amazing clients down at such short notice. It's also  in our upmost interest to protect our staff we love dearly and our clients and their families.

We will be phoning clients over the next few days to postpone your appointments. Any appointments that are booked from the 22^nd of April onwards will remain booked in for now, and we will update you accordingly.

Although our Spa will be closed, some of the team will be working remotely so all calls will still be taken on a daily basis as from Tuesday. Should you wish to contact us over the phone our new working hours would now be from 9.00-15.00 Monday – Friday.  Please note our spa will be closed for the public, but we will work internally and also remotely during closure.

All non refundable deposits will remain on clients accounts and will not expire, and can obviously be used when we re arrange your next appointment with us.

We will extend all of our inhouse gift vouchers for an additional 6 months from expiry date of the gift voucher and we will review this again should the situation get worse.

You will be able to purchase products online, and may also order over the phone and collect in person.

The closure will be reviewed every 28 days when the Government will consider their necessity and effectiveness, in light of changing circumstances. We will keep you all fully informed via social media and e-mail. Could we please ask that you make sure these avenues of communication are monitored closely. In addition you can monitor the situation or check with the Governments official site via the link listed below.

Social Distancing 

Thank you once again to all of our lovely clients for your continued support in these very testing and almost surreal times.

We hope you stay safe, and we will be thinking of you all during this difficult time and miss you all very much

We look forward to seeing you all very soon.

If you have any concerns, please e-mail us on [email protected]