Spa Terms and Conditions
In using this website you are deemed to have read and agreed to the following Spa terms and conditions:
Punctuality and Courtesy
The staff work to a timetable and arriving late will reduce the time available for your treatment. This will ultimately diminish its effectiveness and your relaxation. Clients should arrive 10 minutes early for bookings. This ensures there is plenty of time to check in, use the bathroom, fill out any necessary forms and enjoy a welcome drink. We regret that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late but we will, wherever possible, adapt the treatment to the time available although you will however be charged for the full value of the treatment that was made at time of booking. Treatments begun late will be shortened in consideration of the next client booked in. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Groups of 3 or more will require a 50% deposit made over the phone or in spa. Once the deposit is settled a booking confirmation will be sent by e-mail. We will require 48 hours notice in order to change or cancel the booking and deposits are calculated according to each treatment or package. The deposit is non refundable and should one person fail to attend the spa day a refund will not be issued.
Young children under 9 years old and babies are not permitted within the spa unless an appointment was booked for them.
Cancellations and Failure to Show
At Vspa we have a strict 24 hour cancellation policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online. We are happy to reschedule appointments, providing we have at least 24 hours notice. For the avoidance of doubt failure to notify Vspa within 24 hours the full amount would be charged.Cancellations should be made by calling us on 01803 200171 and speaking to a member of staff. If you cannot get hold of us you will need to leave us a voicemail as well as sending us an e-mail to ensure we receive either one of them. We will not accept cancellations via e-mail only. Late cancellation and “failure to show” terms also apply to any gift vouchers, any vouchers, and any appointment booked with us. We hope you understand.
Gift Vouchers Redemption Terms
Vouchers are strictly valid for 6 calendar months from date of purchase. Gift Vouchers cannot be refunded or exchanged for cash. If the cost of your visit is for a higher amount than the face value of the voucher(s), the difference can be made up with cash or another accepted payment method. If a purchase is for a lower amount, no change can be given but the balance will remain on the voucher until its expiry date. Vspa will not accept responsibility for lost, stolen or damaged gift vouchers.
Gift Vouchers can be exchanged for products or treatments. However, due to unforeseen circumstances, changes to our services provided, product stock and supply etc we cannot make any promises for treatments or services we currently provided will be available in the future. You will need to bring your voucher with you and exchange it at the Reception on the day of your booking. Gift vouchers cannot be renewed once expired. Gift Vouchers cannot be redeemed against any treatments on offer or any of our Sunday discounted packages.If a voucher was previously purchased on offer and has the offer stated on the voucher then it can be used against that offer.
Deposit System Upon Booking
A 50% deposit of the total fee payable is required upon booking. Until payment is received, your booking is not confirmed. The deposit can be paid over the phone or at our spa. Any treatment deposits for treatments that are paid for upfront are non refundable however can be used for any treatment within the same value or more, should you wish to change your mind. Cancellation policy applies. You are required to give 24 hours notice should you wish to postpone or re arrange your appointment.
We ask clients to look after their property while at Vspa Retreat as we are unable to take responsibility of items left unattended. We cannot be held responsible for lost items. Please ensure you retrieve all your personal items before leaving the premises.
Product/Retail in Spa Returns Policy
Beauty products must be paid for in full at time of purchase or ordering.We will happily exchange any product, purchased from us, as long as you have the receipt and it is returned in re-saleable condition, within 7 days of purchase. Returned products must be unopened , unsealed and undamaged. If the, returned, product is faulty or defective, we will offer an exchange or full refund.
Vspa Retreat offers a no refund policy for services provided. Should you have any questions or concerns about the service you have received in the spa, please notify the front desk within three days of your service.If you are not satisfied with the work performed by our therapist, we require that you return to the spa so that your treatment can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the therapist who performed the initial service, or with another therapist of your choice, at no additional charge to you.
Other Spa Terms and Conditions
When booking in for any nail treatments, it is your responsibility (the client) to let reception know upon booking your appointment whether you have any gel/shellac or polish on your nails. This is an additional chargeable service to remove any gel. We do advise you to remove any polish before coming in. If you come in for your treatment and don’t advise us before hand about having gel on your nails, the extra time removing it would fall into your treatment time, and full charges would still apply plus an additional cost for removals.
Should you decide to not have all of the treatments you may have prebooked and not tell us until you arrive for your appointment, we reserve the right to charge you for the time booked.
Prices and Price Alteration
All prices are inclusive of V.A.T. We reserve the right to alter prices without prior notice.
Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
We are not a medical centre and our staff are not medically trained practitioners. If you have had or are suffering from severe allergies, ill health, a particular medical condition or are pregnant we advise you to speak to your GP prior to arrival to ensure you can use our full facilities, services and treatments. In some instance we may require written confirmation from your Doctor. All treatments booked are subject to medical status. We reserve the right to refuse treatments if we feel it is not in the best interest of the Client.
Vspa Retreat will not be held liable for any treatment cancellations due to ill health if this information is not disclosed at the time of booking .We reserve the right to refuse to treat someone and retain their deposit if we are unable to provide a treatment due to a previously undisclosed medical condition. Please read the contraindications page for more information on this.
Clients must ensure the Verrucas / foot conditions are suitably covered in the interest of hygiene whilst using the facilities.
In the interest of comfort of all our clients, we ask you refrain from using a mobile phone. Also ensure it is switched off, or on silent, for the full duration of your time at the spa.
Spa hygiene is of the utmost importance. All our equipment is sterilised after each treatment. Thus helping us achieve optimal cleanliness.
The spa accepts most credit and debit Cards. We do not accept cheques.
For your safety all tinting services require a patch test 24 hours prior to your first treatment.
Providing no adverse reactions take place, we will be happy to treat you.
You must let the staff know if you have overly sensitive skin or any specific allergies that could be affected by treatments or products. We will arrange a patch test for you to make sure you can safely have the treatment. You will also need to fill out a medical questionnaire. This is for use by your therapist to ensure your treatment is 100% safe.
If you do not disclose any medications or condition that could affect your treatment the staff cannot be held responsible. Please inform your therapist or technician of any changes in your health on subsequent visits.
If you are unsure of being able to have a particular treatment, please inform us 24 hours prior to your appointment.
The spa runs various promotional offers, although date and time may restrictions apply. Offers cannot be used in conjunction with each other.
Vspa reserves the right to cancel any promotions running at any given time.
Our Right to cancel
If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfill your appointment, we will contact you by telephone where possible.
We want to ensure you enjoy your experience with us. In the event that you are not happy with the result of a treatment you must let us know while your in Spa. You can quietly let us know of your concerns while you are here.
The right to refuse treatments
Please note we reserve the right to refuse treatments; Vspa Retreat staff will not be tolerate disrespect and rudeness.
Vspa Retreat reserve the right to amend the Spa Terms and Conditions as and when it is necessary. The spa will give notice of any amendments. By booking a treatment you agree and accept the Spa Terms and Conditions.